The go-live date is celebrated. The project team has been working toward it for months, sometimes years. The vendor is present. The steering committee is satisfied. The system is live.
And then, quietly, things start to go wrong.
The system does not crash. The business quietly works around it. Why the first 90 days decide an implementation's fate and what the firms that get it right do differently.

The go-live date is celebrated. The project team has been working toward it for months, sometimes years. The vendor is present. The steering committee is satisfied. The system is live.
And then, quietly, things start to go wrong.
Not catastrophically, in most cases. The system does not crash. The data does not disappear. What happens is more insidious: the business starts working around the system rather than through it. Workarounds accumulate. Spreadsheets reappear. The gap between what the system was supposed to do and what it is actually doing widens, slowly, until it becomes the new normal.
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Anish has spent 12+ years inside commodity trading floors delivering ETRM and trading systems, from front-office deal capture to the post-go-live months where implementations are won or lost. He writes The Trading Narrative for the practitioners who run those desks: traders, delivery leads, and the professionals in between.
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